1. Confirmation
A booking is confirmed when you accept the quotation, which also states the cancellation deadline and any penalty terms.
2. Cancellation Window
Cancellation is generally free of charge up to 24 hours before the reservation. Peak periods, groups and special rooms may carry earlier deadlines set by the venue; these are stated in the quotation.
3. Prepaid Bookings
Where prepayment is required (shows, special events), the venue's refund policy applies. Any amount received by the Company is refunded within seven business days of cancellation being confirmed.
4. No-show
Failure to attend without prior notice may incur a penalty under the venue's policy.
5. Service Complaints
If the service differs from what was communicated (price discrepancy, booking not honoured), tell us within seven days of use. We will take it up with the venue and, where we are at fault, compensate in cash back.
6. Cash Back Reversal
Cash back for cancelled bookings or reversed payments is withdrawn; if already paid, it is deducted from future accruals.